PRIVACY POLICY

True North Global LLC

Last Updated: December 27, 2025
Effective Date: December 27, 2025

1. INTRODUCTION

True North Global LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit https://www.true-north-global.com, or interact with any of our websites, platforms, dashboards, courses, programs, retreats, communication systems, messaging services, forms, or related offerings operated by True North Global LLC (collectively, the “Services”).

True North Global LLC may operate multiple brands, programs, and offerings. This Privacy Policy applies to all Services operated by True North Global LLC, including those that utilize automation, messaging, or AI-assisted tools.

By accessing or using the Services, you agree to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

A. Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

Name

Email address

Telephone number

Business name and business information

Account credentials (where applicable)

Information submitted through forms, applications, registrations, or communications

B. Payment Information

Payments are processed through third-party payment processors (such as Stripe or financial institutions). We do not store full credit card or banking details.

C. Communications & Messaging Data

If you interact with our communication systems, we may collect:

SMS and messaging opt-in records

Email consent records

Chat transcripts

Voice call records (including automated or system-assisted calls, where permitted by law)

Customer support communications

D. Automatically Collected Information

When you access the Services, we may automatically collect:

IP address

Browser type and device information

Operating system

Access times and referring URLs

Usage data and interaction logs

Cookies, pixels, tags, and similar tracking technologies

Analytics data (e.g., Google Analytics)

3. HOW WE USE YOUR INFORMATION

We use personal information for legitimate business purposes, including:

To provide, operate, and maintain our Services

To manage accounts, enrollments, billing, and transactions

To deliver courses, programs, retreats, and related materials

To communicate regarding updates, confirmations, security alerts, and support

To send marketing or promotional communications with consent

To operate messaging, scheduling, and communications systems

To improve performance, functionality, and user experience

To prevent fraud, abuse, or security incidents

To comply with legal and regulatory obligations

We do not sell personal information.

4. MOBILE MESSAGING & SMS DISCLOSURE (A2P COMPLIANCE)

By providing your phone number through our Services, you provide express written consent to receive recurring automated informational or marketing text messages and voice calls from True North Global LLC.

Consent is not a condition of purchase

Message frequency varies

Message and data rates may apply

Opt-Out

Reply STOP to unsubscribe at any time.
Reply HELP for assistance.

No Sharing of SMS Data

Text messaging opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes. Messaging data is used solely to deliver Services via authorized providers.

5. AUTOMATION & AI-ASSISTED TOOLS (LIMITED DISCLOSURE)

Certain Services may utilize automated or AI-assisted tools to support communications, scheduling, workflows, or operational efficiency.

Such tools are provided as operational aids only

We do not use personal data to train public AI models

We do not engage in automated decision-making that produces legal or similarly significant effects

Human oversight is maintained where applicable

You remain responsible for how you rely on information or outputs generated through the Services.

6. SHARING & DISCLOSURE OF INFORMATION

We may share personal information with trusted third-party service providers (“Service Providers”) that perform services on our behalf, including but not limited to:

Payment processors

CRM and automation platforms

Messaging and communication providers

Analytics and performance monitoring services

Hosting and infrastructure providers

Customer support and implementation partners

Service Providers are contractually obligated to use personal information only for authorized purposes and to protect it appropriately.

We do not sell personal information or share it for cross-context behavioral advertising.

7. COOKIES & TRACKING TECHNOLOGIES

We use cookies, pixels, beacons, and similar technologies to:

Enable core functionality

Analyze traffic and usage

Improve performance and user experience

You may control cookies through your browser settings. Disabling cookies may limit certain features.

8. DATA RETENTION

We retain personal information only as long as necessary to:

Provide Services

Maintain active accounts or enrollments

Comply with legal, tax, accounting, or regulatory requirements

When information is no longer needed, it is deleted or anonymized in accordance with applicable laws.

9. SECURITY OF YOUR INFORMATION

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

SSL encryption

Restricted access controls

Vendor security requirements

No system can be guaranteed 100% secure.

10. U.S. STATE PRIVACY RIGHTS

Depending on your state of residence (including California, Colorado, Virginia, Connecticut, Utah, Texas, and others), you may have rights to:

Access personal information

Correct inaccurate information

Request deletion

Opt out of certain processing

Requests may be submitted by contacting us at [email protected]. We will verify requests in accordance with applicable law.

11. INTERNATIONAL USERS & DATA TRANSFERS

Our servers are located in the United States. If you access the Services from outside the U.S., you acknowledge and consent to the transfer and processing of your information in the United States.

Where required, appropriate safeguards are used to protect international data transfers.

12. CHILDREN’S PRIVACY

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

13. DO-NOT-TRACK & GLOBAL PRIVACY CONTROLS

Some browsers offer Do-Not-Track (“DNT”) or Global Privacy Control (“GPC”) signals. At this time, we do not respond to such signals, as no uniform standard has been adopted.

14. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of the Services constitutes acceptance of the revised Policy.

15. CONTACT INFORMATION

If you have questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

True North Global LLC
Albuquerque, New Mexico, United States

📧 Email: [email protected]
🌐 Contact Page: https://www.true-north-global.com/contact